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Robert A. Ryan
Mr. Ryan is co-author of the book "The Business of IT: How to Improve Service and Lower Costs," which is a practical guide for business and IT professionals to use to adopt and refine business discispline to improve IT service management while lowering overall costs. This book is available for purchase at the following online locations.
Robert A. Ryan is an internationally recognized management consultant. Mr. Ryan is currently a Principal in the IBM Global Business Services, Operations & Supply Chain Management consulting practice, has spent 26 years consulting in support of change initiatives of all sizes and types. He advises clients on strategic planning, culture transformation, balanced scorecard development and management, program/project management, process reengineering and process improvement, performance management, outreach and facilitation. He has consulted widely with the U.S. military, federal and state civilian agencies, and the energy and financial services industries.
He has received numerous consulting awards from client organizations, including the Defense
Logistics Agency.
To contact Mr. Ryan for speaking engagements just complete the form on the contact section of this web site.
About the Book
Drive more business value from IT...
and Bridge the Gap Between IT and Business Leadership
- Apply business practices throughout IT to optimize budgets and improve ROI
- Create higher satisfaction and more realistic expectation for throughout the IT business
- Writen by two leading IBM experts on bringing business discipline to IT
YouTube: http://www.youtube.com/watch?v=WUeTYMMJ9oo
IT organiztions have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices. This book provides IT and business execeutives with methods to achieve greater discipline throughout IT, collaborate more effectively, sharpen focus on the customer and, drive greater value from IT investment. This book focuses on four specific areas of business pracitces related to improving IT service management, managing services' cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment.
Drawing on their experience consulting with leading IT organizations, Robert Ryan and Tim Raducha-Grace help IT leaders make sense of alternative ways to improve IT servicea and lower cost including ITIL, IT financial management, balanced scorecards, and business cases.
You'll learn how to choose the best approaches to improve IT business practices for your environment and use these practices to improve service quality, reduce costs, and drive top-line revenue growth.
Book Review:
http://www.ceoforum.com.au/article-detail.cfm?cid=11130&t=/The-Business-of-IT/
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